Shipping

At TRIGCARS, products sold on our platform may attract shipping charges.
The shipping charges are not fixed and depend on various factors like nature / category of your product,
which location despatched from, gross weight of the product, etc.
This amount will be over and above the value of the product that you see on our TV, Website or Mobile App.

The shipping charges on your order will be informed before your order is being placed at TRIGCARS.
If you are placing your order through our call centre, the order taker will mention the shipping charges.
If it’s via web or mobile, the shipping charge would reflect on the shopping cart / payment page.

We are committed to delivering your order accurately, in good condition,
and always on time promised by our customer care executive or on website or mobile.
Below are some more shipping related points:
*Each order would be shipped only to a single destination address specified at the time of payment for that order.
If you wish to ship products to different addresses, you shall need to place multiple orders.
*We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date.
However in some cases, it may take longer, upto 5 or more working days, to ship the order as the product may have to be procured by us
where there is a heavy demand.
*TRIGCARS shipout orders on all week days (Monday to Saturday), excluding public holidays.
*To ensure that your order reaches you in the fastest time and in good condition,
TRIGCARS will only make shipments through reputed courier agencies.
*While the sellers strive to ship all items in your order together,
this may not always be possible due to product characteristics, or availability.
*If you believe that the product is not in good condition, or if the packaging is tampered with or damaged,
before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer care number at 08377071910
(10.00 a.m. to 6.00 p.m. / 7 days a week), or write an e-mail to trigcar@gmail.com mentioning your order reference number.
We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
*Please note all items will be shipped with an invoice of the seller.
In case, inadvertently, the same is not received, you may call our customer care number at 08377071910 (10.00 a.m. to 6.00 p.m. / 7 days a week),
or write an e-mail to trigcar@gmail.com mentioning your order reference number.

Return FAQs

1. Do you have a return policy? Can I return my product after it has reached me?

Yes, TRIGCARS’s Business Partners / Sellers have a simple return policy under which you can return a product received by you in a damaged
or defective condition from the Business Partner / Seller.
In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.

There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product.
Plus, the product to be returned must reach our Business Partner’s / Sellers’ address within a maximum of 10 working days
from the date of delivery to you.

Homeshop18’sBusiness Partner / Seller retain the right to examine whether the returned product is defective and/or damaged.
In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received
will be returned to the shipping address of the customer.

In case the returned product is eligible for a replacement, TRIGCARS’s Business Partner / Seller will send the replacement to the same
shipping address of the customer, subject to the availability of the stock of the product.
2. Are there specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition. The product should not be washed or ironed.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund
(please refer to relevant FAQ in this regard for complete list).
vii. Any consumable item which has been used or installed.
viii. Product with tampered or missing serial number/IMEI number/UPC number.
ix. Missing manufacturer tag especially in case of apparel and footwear.
x. Any damage/defect which is not covered under the manufacturer’s warranty.

3. How do I return the product? Whom should I contact in such a scenario?

It’s very simple; within 48 hours of receiving a product, you can request a return via e-mail at trigcar@gmail.com or over phone at our
customer care number 08377071910 (10.00 a.m. to 6.00 p.m. / 7 days a week).

Please note that a replacement is subject to availability of stock with our Business Partner / Seller.
In case a replacement cannot be made, we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?

Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags,
including the box, manufacturer’s packaging if any, and all other items originally included with the product(s)
delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?

In case of a return, possible solutions are:
• Replacement of the product with a similar product (only if stocks are available with our Business Partner / Seller);
• Exchange (only for Apparel and Footwear); or.
• Refund of the price of the product (excluding the shipping charges). (View our Refund Policy for details)

6. Can I return any product purchased from TRIGCARS ? Are there products that can’t be returned?

Yes. You can return any product !a time frame within which I have to notify HomeShop18 to return the purchased product for a return/replacement?

If you wish to return or exchange a product, you must intimate TRIGCARS within 48 hours of receiving the product.
As per our returns policy, the category-wise conditions for return/refund are as follows:
a. For Apparel and Chrome do not fit because of a size mismatch/issue.
b. For Electrical Products if they were defective and/or damaged when received.
These products cannot be returned if the reason for return is other than “defective” or “damaged”.
c. For Mats , Sun Shade,Body Cover if found to be defective or damaged on arrival.
The products cannot be returned if the reason for return is other than “defective” or “damaged”.

However, if any manufacturing defect or damage is reported to us after 24 hours of the product being received by you,
we would need a DOA (dead on arrival) certificate/replacement certificate from the respective Brand’s authorized service centre to initiate the
replacement or refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund.

8. Do I need to send the product or can it be collected from my address?

TRIGCARS has a smooth pick-up facility in most cases and in most cities. However, there can be a few exceptions to this depending upon the
shipping address and the nature of the product. To know whether pickup is available from your shipping address or not,
you can call our customer care number at 08377071910 (10.00 a.m. to 6.00 p.m. / 7 days a week) or write to us at trigcar@gmail.com .

In case we are unable to collect the returnable product from your address, you will be required to courier the product so that the same
reaches our Business Partner / Seller within a maximum of 10 working days from the date of delivery of the same to you.

Please ensure that the product that is being returned is in original and unused condition,
complete with the original price tags, labels, original packing and invoice.
Replacements are subject to availability of stock with our Business Partner / Seller.
In case a replacement is not available, we will initiate a full refund.
9. Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.
10. Will you refund the courier charges if I send the product back to you at my cost?

Yes, absolutely! You do not have to worry about the courier charges at all. In case, you return the product via courier,
we advise you to use a reputed courier company which allows online consignment tracking.
We would also mandate that you always take the proof of delivery (POD) from the courier company for the product delivered to our
Business Partner / Seller as we could require this from you before processing the refund or replacement of the product.

We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower.
The refund of courier freight charges, if applicable, will be paid by a HomeShop18 Gift Coupon/Voucher of the equivalent value.
The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.
11. In case, cannot collect the product that I wish to return, on which address do I need to courier it?

Once you contact our customer care centre by e-mail at trigcar@gmail.com, or phone at 08377071910 (10.00 a.m. to 6.00 p.m. / 7 days a week),
to confirm whether the product can be collected from your address or not,
our customer care executive will inform you the address where you have to send the courier,
in case it can’t be collected from your address by us.

Refund

Refund Policy FAQs
1. In which scenarios does TRIGCARS issue refunds?

Refunds are issued by TRIGCARS only when :
• The order is cancelled by the customer; or
• The customer returns a product and requests for a refund

Further Returns are not applicable on all the products of the Seller displayed on TRIGCARS. Please refer to our Return Policy.
2. What is the amount that is Refunded to me ?

If a customer returns the product and requests for a refund, the amount refunded would be the Price paid for the product
(the shipping charge will not be refunded)
3. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the defect/damage.
After validation, we will send you an acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can call our customer care number at 08377071910 (10.00 a.m. to6.00 p.m./ 7 days a week).
If you are a registered customer at www.trigcars.com.
4. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS at your mobile number or via email at your email ID.

To check the updated status of your refund, you can call our customer care number at 08377071910 (10.00 a.m. to 6.00 p.m. / 7 days a week).
If you are a registered customer at www.trigcars.com, then you can also check the status of your refund in the ‘My Account’ section of the site.
5. I’ve still not received the refund in my account even though TRIGCARS customer care says that they have processed the refund. Why?

If you have received a mail/SMS from us confirming your refund request,
then be rest assured that we have initiated your refund request and are following up with the financial organization for the same.

Sometimes, financial organizations & banks take longer than the promised time to process the refund request internally.
If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by TRIGCARS customer care.

Alternatively, you can also check the status of your refund online at www.trigcars.com in the ‘My Account’ section.
6. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by TRIGCARS’s Business Partner / Seller.
You will get an e-mail/SMS from HomeShop18 when your return is accepted and your refund is processed.

7. How and where will I receive my refund amount?

Refunds on TRIGCARS are based on the mode of payment used to place the order initially.
Below are the refund modes initiated by us for various payment options:

a. Credit Card/ Debit Card/ Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order,
the price paid of the product will be refunded (excluding the shipping charges) will be credited back to the respective credit/debit card/internet
banking account provided at the time of placing the order.
We initiate refund within a maximum of 4 working days after receipt of the product by our Business Partner / Seller. However,
it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or
internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by TRIGCARS.

b. Cash on Delivery
If the order was placed using payment option as Cash on Delivery, we will refund you the price paid of the product (excluding the shipping charges )
through NEFT, cheque in favour of the “billing name” provided at the time of placing the order or refund coupon.

c. Loyalty Bonus coupons
If you have used a TRIGCARS Loyalty bonus Coupon for placing an order the refund provided to you would be of the price of the product
excluding the value Loyalty bonus as well as the shipping charges .
d. Refund Coupon
If you have used a TRIGCARS refund coupon for placing the order, refund would be provided only in the form of a fresh TRIGCARS refund
Coupon of the value excluding the Shipping charges . The same cannot be redeemed either in cash or cheque.

8. Can I get a refund for a part of my order?

Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products e.g.
if you have bought a pair of jeans and a shirt as two separate products then you can get a refund only for one of the products’ i.e.
either the jeans or the shirt excluding the shipping charge borne . However, if a product comprises multiple items as a bundle,
the amount of individual items will not be refunded e.g. if a bowl set comprising 4 bowls is bought by you, you cannot get refund for a single bowl.

9. I received my refund cheque; however, my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch with us via e-mail at trigcar@gmail.com or over phone at our
customer care number 08377071910 (10.00 a.m.to 6.00 p.m. / 7 days a week).
Alternatively, you can a email us at trigcar@gmail.com Please do mention your order number and mobile number to help us serve you better.

Within a maximum of 10 working days of our receiving your intimation,
we will dispatch you the fresh cheque in favour of the name requested by you.
10. I wanted to return a product. Will TRIGCARS refund the courier charges?

Yes, absolutely! In case you return the product via courier, we advise you to use a reputed courier company which allows online
consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750,
whichever is lower. The refund of courier freight charges, if applicable, will be paid through a TRIGCARS Gift Coupon/Voucher of the equivalent
value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.
11. How do I track the refund of my money once I have sent the product back or it has been collected from me?

Once we have received the product, our team will verify the nature of the claim basis which it has been returned.
On validation of the claim, we will update you by sending a SMS to your registered mobile number.
You can also call our customer care number at 08377071910 (10.00 a.m.to 6.00 p.m. / 7 days a week) and check the status of your refund.
If you are a registered customer at www.trigcars.com, you can also check the status of your refund in ‘My Account’ section of your account.
12. Are all products on trigcars.com eligible for refund?

Yes. All products on trigcars.com are eligible for a replacement/refund .
12. What are the timelines for refund?
Mode of Payment Refund Mode Refund Time, upto
(From the date of cancellation of order/confirmation of receipt of product)
Credit Card Credit Card 4 working days
Net Banking Net Banking 4 working days
Debit Card Debit Card 4 working days
Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days
COD (Cash on Delivery) Demand Draft / Cheque 10 working days
Demand Draft / Cheque Demand Draft / Cheque 10 working days

However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement
or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by TRIGCARS.
14. How do I cancel an order?

You can cancel your order by getting in touch with us via e-mail at trigcar@gmail.com or
over phone at our customer care number 08377071910 (10.00 a,m,to 6.00 p.m. / 7 days a week).
Alternatively, you can also send us a email at trigcar@gmail.com.
Your order will be cancelled if it has not been shipped by our Business Partner / Seller and we will refund the order value ,
as applicable. Moreover, if the order has been shipped by our Business Partner / Seller but not yet delivered to you,
you may l cancel the order by contacting us as mentioned above.
Your refund will only be processed by us, as applicable, once we receive the originally ordered product back from our courier / logistics partner.

15. In which scenario will my refund get declined?

Your refund may get declined if the product that is returned by you and received by our Business Partner / Seller is not as per the
process & guidelines given above and as mentioned in our Return Policy.